Hashanka Gunasekara (E191423) - HR360 View

H uman Resources department holds a vital role in building employee awareness on E nvironmental, S ocial & G overnance framework. The ESG framework help organizations to be sustainable. especially it assists to thrive dynamic industries such as brokerage & finance.  Investing in environmentally friendly products is a trend that can be observed throughout the brokerage industry.  HR need to collaborate with various departments and educate employees on the Zero Carbon stocks in order to employees become competence on new trends in order to facilitate customer requirements. In addition to that HR need to emphasize how the brokerage firm drive towards zero Carbon emission category by enhancing the values. Refer below video from HSBC on how they have taken ESG factors to their money market products.  Refer below points from CIPD on sustainable HR practices. Long-term orientation: Workforce planning; assessing needs of future employees. Care of employees: Health, s...

S ince the Brokerage industry is a fast-paced industry, employees should have adopted agile learning methods. Therefore, HR holds a vital role in helping employees to be updated on the market condition learning.  Refer below extract from springer to understand, how rapidly changing the industry & importance of agile learning methods. At the internal organization level, FinTech comprises a change in business focus from internal business processes into adopting a customer-centric perspective (Alt and Puschmann 2016, pp. 36–40, pp. 94–102; Davies et al. 2016; Marjanovic and Murthy 2016; Pousttchi and Dehnert 2018; Goodale 2012). Multiple aligned online channels complemented and partly substituted the classical branch offices (Shim and Shin 2016, pp. 170–173; Davies et al. 2016; Goodale 2012) and core competencies shifted from customer service, products and transaction handling towards the management of online channels, data analytics and platforms (Alt and Puschmann 2016, pp....

M ost brokerage firms support their employees in continuous professional development since the CPD programs help to grow employees as individuals and organizations in wider scope. Therefore, HR needs to align CPD with the brokerage firm's goals.  Continuing professional development (CPD) is defined as learning experiences which help you develop and improve your professional practice. This can include building on your strengths, as well as developing yourself where you have capability gaps. That’s why it’s so important for you, and why we’re committed to providing you with as many opportunities, tools and resources to embed CPD into the flow of your work and life. (Reference: cipd, N/A) Watch the video clip below on a case study conducted by CIPD on CPD. (Reference: YouTube, 17th June 2016) HR needs to design assessments to identify gaps in fulfilling professional development and design training programs to address these gaps. Most of the time HR uses an e-learning platform to bridg...

L earning and development on customer relationship management is vital as it has a direct impact on customer retention, customer satisfaction, and competitive advantage management using efficient sales. Therefore HR as a function needs to identify training needs on CRM management skills and implement a recognition system addressing better CRM management. The Human Resources department can be involved in improving learning & development on CRM through several initiatives such as conducting customized training programs for broker-dealers, implementing feedback mechanisms, facilitating e-learnings on CRM best practices, etc.  Most of the Financial brokerage firms use CRM tools and software to manage customer relationships much more efficiently. Refer below video from interactive brokers to understand how usability of it. (Reference: YouTube, 09th Nov 2022) However, as a function, HR will have to face many difficulties when linking performance & KPI with customer relationships ...